WashSavvy Terms of Service

Effective Date: Last Updated April 1, 2025

Welcome to WashSavvy. By accessing our website, booking services, purchasing memberships, or otherwise engaging with WashSavvy, you agree to the following Terms of Service. These terms exist to protect both you and us, and ensure a clear and consistent customer experience.

1. General Service Agreement

  • WashSavvy is a premium vehicle care provider offering exterior washes, interior cleaning, and detailing services.

  • All services are performed by trained professionals using high-quality tools and products.

  • We reserve the right to refuse service to anyone for any reason, including but not limited to abusive behavior, outstanding balances, or repeated no-shows.

2. Liability Waiver

You acknowledge and agree:

  • WashSavvy is not liable for any pre-existing damage, including scratches, dents, loose trim, or damage to aftermarket parts.

  • We are not responsible for damage to wheels, tires, windows, mirrors, antennas, cameras, or sensors resulting from standard washing or detailing.

  • WashSavvy is not responsible for mechanical or electrical issues during or after service.

  • We are not liable for any personal items left in your vehicle.

  • You agree to waive liability unless clear gross negligence can be proven.

3. Appointments, Memberships & Payment Terms

  • Appointments may be rescheduled or canceled with at least 24 hours’ notice.

  • No-shows or late cancellations may result in charges or forfeited services.

  • All sales are final, including memberships, wash passes, and detail services.

  • Monthly memberships:

    • Apply to one vehicle only

    • Auto-renew unless canceled before the next billing cycle

    • They are non-transferable and non-refundable

    • Cannot be shared across vehicles — doing so may result in immediate termination without refund.

4. Refund Policy

Refunds will not be provided for:

  • Missed or canceled appointments

  • Unused portions of memberships

  • Dissatisfaction with cosmetic results

  • Weather-related interruptions

If we make an error, contact us within 24 hours so we can investigate and address the issue.

5. Abuse of Service

The following may result in termination of service or membership without refund:

  • Sharing a membership across multiple vehicles

  • Booking under false identities or various accounts

  • Failure to pay for services

  • Abusive or inappropriate conduct toward staff

  • Misrepresenting your vehicle’s condition

6. Vehicle Drop-Off & Pick-Up Policy

  • Clients are responsible for arriving on time and picking up their vehicle when notified.

  • We do not guarantee specific finish times. Please plan accordingly.

  • Vehicles left overnight without prior agreement may incur a storage fee.

7. Weather & Operating Conditions

  • We may reschedule appointments due to inclement weather, safety concerns, or maintenance.

  • Rescheduling is offered, but no refunds will be issued due to weather delays or cancellations.

8. Privacy & Communication

  • We will never share or sell your personal information.

  • By booking or purchasing, you agree to receive service-related texts, calls, or emails from WashSavvy.

9. Advance Payments & Deposits

  • Certain services may require advance payments or deposits to secure your spot or cover material costs.

  • These payments are non-refundable, unless WashSavvy cancels the appointment.

10. No Warranty Disclaimer

  • All services are provided “as is”, with no warranties — express or implied — including merchantability or fitness for a specific purpose.

  • WashSavvy does not guarantee specific results, and cannot be held responsible for unmet expectations.

11. Limitation of Liability

  • In no event will WashSavvy or its staff be liable for any indirect, incidental, or consequential damages related to our services.

  • If liability is established, the maximum compensation will not exceed the price you paid for the affected service.

12. Dispute Resolution & Governing Law

  • The laws of the State of Illinois govern these Terms.

  • Any legal claims must be filed in Lake County, Illinois.

  • You agree not to pursue class actions or representative lawsuits against WashSavvy.

13. Prohibited Website Uses

You may not use our website to:

  • Impersonate others or falsify identity

  • Spam, scrape, or exploit data

  • Disrupt the website’s performance or functionality

  • Attempt unauthorized access or harm site integrity

  • Violate any local, state, or federal law

14. Modifications

We reserve the right to update these Terms of Service at any time. Continued use of our services after changes implies acceptance.

15. Agreement

By using our website, booking services, or purchasing a membership, you confirm that you have read, understood, and agreed to these Terms of Service.